Privacy Policy
Last Updated: May 27, 2026
1. Introduction
Brooke Murray Photography ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and interact with our services.
We are based in Ontario, Canada, and this Privacy Policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our website.
2. Information We Collect
2.1 Information You Provide Directly
When you contact us or submit an inquiry through our website, you may voluntarily provide personal information, including:
Your name
Email address
Phone number (if provided)
Session, wedding, or event details
Any other information you choose to share in your message or inquiry form
2.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and other tracking technologies, including:
IP address
Browser type and version
Device type and operating system
Pages visited and time spent on each page
Referring website or source
Mouse movements, clicks, and scroll behaviour (via session recording tools)
Date and time of your visit
3. How We Collect Your Information
3.1 Contact and Inquiry Forms
Our website uses inquiry forms powered by Dubsado, a third-party client management platform. When you complete and submit a contact or inquiry form, the information you provide is transmitted to and stored within Dubsado's platform. Please refer to Section 6 for more information about our third-party service providers.
3.2 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information automatically as you browse our website. Please see Section 5 for a detailed description of the cookies we use and how to manage your preferences.
4. How We Use Your Information
We use the personal information we collect for the following purposes:
To respond to your inquiries and communicate with you about our photography services
To provide, manage, and improve our photography services
To understand how visitors use our website and improve the user experience
To diagnose technical issues and maintain the security and performance of our website
To comply with applicable legal obligations
For any other purpose with your consent
We will not use your personal information for purposes other than those described in this Privacy Policy without first obtaining your consent, unless required or permitted by law.
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, to remember your preferences, and to provide information to website owners. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period).
5.2 Essential and Security Cookies
We use essential cookies and security tools (which may include Cloudflare and spam-protection services) to:
Protect our website from malicious traffic, bots, and spam
Ensure the security and performance of our site
Enable core website functionality
These cookies are necessary for the website to operate securely and cannot be disabled.
5.3 Analytics — Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors interact with our website. Google Analytics uses cookies to collect information such as:
Pages visited and navigation paths
Time spent on the website
Geographic location (at the country/city level)
Device and browser information
This data is aggregated and used to improve our website content and user experience. Google may transfer data to servers outside Canada. For more information on how Google handles your data, please review Google's Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
5.4 Session Recording — Hotjar
We use Hotjar, a user behaviour analytics service provided by Hotjar Ltd., to better understand how visitors use our website. Hotjar may collect:
Mouse movements, clicks, and scrolling behaviour
Heatmaps showing areas of high and low engagement
Session recordings (anonymized recordings of user activity on the site)
Hotjar uses cookies and other technologies to collect this data. The information collected is used solely to improve our website's design and usability. Hotjar does not collect personally identifiable information such as your name or email address unless you voluntarily provide it in a form.
You can opt out of Hotjar's data collection at any time by visiting: Hotjar Opt-Out. For more information, please review Hotjar's Privacy Policy.
5.5 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
View what cookies are stored on your device and delete them individually or in full
Block third-party cookies
Block cookies from specific websites
Block all cookies from being set
Delete all cookies when you close your browser
Please be aware that restricting or deleting cookies may affect the functionality of our website. For guidance on managing cookies in your specific browser, visit your browser's help documentation.
Please note that this website does not currently use a cookie consent management banner. By continuing to use this website, you acknowledge the use of cookies as described in this Privacy Policy.
6. Third-Party Services
We use the following third-party services in connection with the operation of our website and business. Each of these services has its own privacy policy and data practices:
Google Analytics — Web analytics. Privacy Policy
Hotjar — Session recording and heatmaps. Privacy Policy
Dubsado — Client inquiry and contact form management. Privacy Policy
Cloudflare — Website security, performance, and anti-spam protection. Privacy Policy
Showit — Website hosting platform. Privacy Policy
We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies to understand how they handle your data.
7. Data Storage and Security
Your personal information may be stored on servers located in Canada, the United States, or other countries where our third-party service providers operate. By using our website and submitting personal information, you acknowledge and consent to the transfer of your information to these locations.
We take reasonable precautions to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our photography services, or as required by applicable law. Inquiry and contact form data submitted through Dubsado is retained in accordance with Dubsado's data retention policies and our own business record-keeping requirements.
You may request deletion of your personal information at any time by contacting us (see Section 12). We will endeavour to fulfill such requests where we are not required by law to retain the information.
9. Sharing of Personal Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
With third-party service providers (listed in Section 6) who assist us in operating our website and delivering our services, under contractual obligations to protect your information
If required to do so by law, court order, or governmental authority
To protect and defend our rights, property, or safety, or the rights, property, or safety of our clients or others
With your prior consent
10. Your Privacy Rights
As an individual in Canada, you have the following rights regarding your personal information under PIPEDA:
10.1 Right to Access
You have the right to request access to the personal information we hold about you and to receive information about how it is being used and with whom it has been shared. We will respond to written access requests within 30 days.
10.2 Right to Correction
If you believe that personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it.
10.3 Right to Withdraw Consent
Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
10.4 Right to Lodge a Complaint
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.
10.5 How to Exercise Your Rights
To exercise any of the rights described above, please contact us in writing at brookemurrayphotography@hotmail.com. We may need to verify your identity before fulfilling your request.
11. Links to Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit, as we have no control over and assume no responsibility for the content, privacy practices, or actions of those sites.
12. Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child under 13, please contact us and we will take steps to delete that information promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of our website following the posting of any changes constitutes your acceptance of those changes.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Brooke Murray Photography
Ontario, Canada
Email: brookemurrayphotography@hotmail.com
